Tech Support

Let us help you troubleshoot!  Use the resources below to help solve common issues.  If you can't find what you are looking for, please support a Tech Support Request with the button below. 

We also have open a Tech Helpline Zoom link for students, families and staff.  You will find the active Zoom link within Clever using the icon shown below.  The hours of operation will be Monday-Friday, 8:30am-3pm.  If these times do not work or you notice the Helpline does not appear to be open, you are encouraged to use the Support Request form above. 

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Find the Helpline Zoom link in Clever under Charm City Virtual Apps.   ->

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Chromebook

Logging in, Chromebook basics and care

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Zoom

Video conference tools

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Clever

Baltimore City Apps

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Schoology

Management of class assignments and links

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Infinite Campus: Campus Portal

Check student grades

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Class Dojo

Classroom Behavior and Communication

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Seessaw

Grades K-2 class assignments

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Google Chrome Browser

Tips and Tools