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Tech FAQs

We get many tech questions, and many can be resolved fairly quickly.  Check out these Frequently Asked Questions concerning tech to see if you can get your answer here!  You can also check out our Tech Support Page.

QUESTION: I am clicking the Zoom link, but it states that it is only for authorized users.  How can I get into the meeting?
SOLUTION: Log into Zoom first with the student login information, then click on the Zoom link.  CLICK HERE

QUESTION: I am logging into my City Schools' Chromebook, but it is asking me for my old password.  What do I do?
SOLUTION: You can click forgot password, then proceed.  CLICK HERE

QUESTION: I am a student.  How do I get to my class's Zoom link?
SOLUTION: You will sign into Clever, then go to the Schoology app and find your course and Zoom link.  CLICK HERE

QUESTION: I am a parent.  How do I get to my Schoology account?
SOLUTION: Parents can sign in through the app after downloading it from the app store, or by going to  CLICK HERE FOR MORE DETAILS.  If you are having trouble with your password, you can click "Forgot your password" and follow the prompts to reset it.   DIRECTIONS HERE.

QUESTION: My keyboard is typing different characters than what I am pressing.  How can I fix this?
SOLUTION: You will need to update your keyboard country of origin.  CLICK HERE

QUESTION: I forgot my password.  How can I get it?
SOLUTION: You can ask your classroom teacher.  They have access to your passwords.

QUESTION: How do I use the Wacom?
SOLUTION: The Wacom will plug right into the Chromebook and connect as an external track pad and stylus.   Watch this video for more information.  

QUESTION: I am trying to sign into Clever, but I get an error message telling me to clear my cookies.  What do I do?
SOLUTION: Clear your browsing history.  Use these steps to help.  The most important steps are selecting "all time" from the time range, then closing out of all Chrome tabs.  

QUESTION: What is Schoology?
SOLUTION: Schoology is our Learning Management System in which the bulk of the digital teaching and learning tasks take place.  Check out our Schoology help page for more details.  If you are a parent, pay particular attention to the Schoology Bootcamp information.  

QUESTION: My student just finished testing, but their Chromebook is locked on the Test Nav screen.  How do I get out of it?
SOLUTION: Hold the power button on the side for a second and you will see the "shut down" or "sign out" options.  Select sign out and it will take you back to the log in screen.  WATCH HERE.  

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